Is it safe to make an online purchase?
Of course! All purchases you make in our online stores are 100% secure. The security and encryption protocols used for banking transactions are 100% secure. Your bank details are protected and encrypted by the most advanced technology. It is safer to make a card payment in our stores than to pay at a gas station or restaurant. Your bank details will be sent to our server in encrypted form through the SSL (Secure Socket Layer) protocol and will be transmitted to our bank in a totally secure environment. At no time is your data stored on our servers.
Is it necessary to register to place an order?
Yes. We need your information to place the order and for it to arrive at the desired address as soon as possible.
How long does it take for my order to arrive at home?
Typically most orders ship within 2-3 business days. In other words, if you place your order before 4:00 p.m., you will receive it within 24-48 hours in mainland Spain. If you place your order after 4:00 p.m., it will leave our warehouse the next day and it will arrive as safely as possible within 48 hours of placing the order. Orders placed after 4:00 p.m. on Friday, and during the weekend, will leave our warehouse on Monday and will be delivered on Tuesday. Orders placed on holidays will leave our warehouse the next business day. Exceptions: If you live in the Balearic Islands, Canary Islands, Ceuta or Melilla, orders take a few days longer to arrive. If for any reason, any of the products is not available in the warehouse, we will contact you to let you know the delay. on delivery.
How do I place my order?
You can do it through the website without problem. You add the products you are interested in to your shopping cart. And when you have finished, fill in your personal data for shipping and finish by choosing one of the payment methods. Even so, if you feel more comfortable you can call us and we will be happy to help you. You can do so by calling 965 380 672 and any of our colleagues will be happy to help you finish the order.
How do I know that my order has been made correctly?
At the end of your order, the following message will appear on the screen: "Your Order has been Successfully Placed" And you will receive, in the email that you gave us when filling in your data, a purchase confirmation, with all the data of your order. (Make sure you write your email address, your telephone number and the postal address correctly in your order data).
Can I cancel or modify my order?
You can do it without problem as long as the order has not left our warehouse. Contact us at the free phone number 965 380 672 or by email firstname.lastname@example.org indicating your name and/or order number.
How can I know if an item is in stock?
All the articles that you see enabled on the web are available in stock. You will temporarily see some product that does not have the buy button enabled, this is because someone recently took the last unit. If the latter occurs, our purchasing department will try to replace it as soon as possible so that it is back in stock.
What happens if I am not at home when my order arrives?
Do not worry, if you are not at home when your order arrives and the courier cannot leave it to any other person such as doorman, family member, neighbor, etc... he will try a second delivery the next business day. If for the second time there is no one to receive the order, the courier will leave you a warning message so that you can contact the courier office and agree on another time or delivery method. That is why it is important that you put all your data correctly, both address and telephone to ensure delivery and avoid incidents in shipments.
What happens if you don't have all the products I've bought in stock?
Occasionally there may be a stock error and we may not have a product you have purchased. Don't worry, we will contact you immediately so you can decide whether to wait for the product to arrive again, or if we will refund the amount of the product and send you the rest of the items.
Can I add a product to an order that I have already placed?
Yes, you can add the products you want, as long as your order has not left our warehouse. To confirm it, contact us at the toll-free number 965 380 672 or by email at email@example.com On the other hand, if your order has already left our warehouse, you can only make a new order and we will send it to you the next day weekday
Is there a minimum purchase amount?
There is no minimum purchase amount. You can buy any product no matter how small its price.
How much are the shipping costs?
You should know that if your order exceeds 49 euros, shipping costs are free for the entire peninsula. And if it does not exceed them, the shipping costs are 4.95 euros. It is usually cheaper to buy some more products and exceed that minimum order amount than to pay the shipping costs.
Is VAT included in the prices on the Web?
All the prices that you will see on the web are with VAT included.
I live in the Canary Islands, Ceuta or Melilla, will I pay VAT?
Due to their special tax regime, for VAT purposes, the Canary Islands, Ceuta and Melilla are considered non-community territories. Therefore, purchases made by residents of these territories are exempt from paying VAT. Customs clearance charges as well as territory taxes will be shown in the shipping charges for each territory. That is, you will receive the order at home without paying any extra amount that you see in your order. You will be able to see that the VAT amount is withdrawn from your order once you select one of these three territories.
Are there extra shipping costs that do not appear in the store?
No. Shipping costs are always clear. No extra or hidden shipping costs will be applied to orders.
What are the payment methods?
Quino Bike has an agreement with Stripe to guarantee maximum security in online payments and provide an intuitive and easy-to-use payment gateway. It also has a security department, which is responsible for reviewing all payments on a daily basis to detect any type of problem or fraud. Quino Bike reserves the right to cancel the order and the transaction for security reasons. We have two methods for you to complete your payment: 1.- With debit / credit card. It is the fastest, safest method and that does not have any type of commission for you. Card payment through existing security protocols is 100% secure, even safer than when you pay at a restaurant or gas station. No information about your card is stored on any server and the connection is encrypted at all times. For security reasons, Quino Bike verifies all orders paid by bank card. We accept cards from American Express, Maestro and any Visa and Mastercard registered in the secure payment system Verified by Visa. 2.- Payment with Paypal. Paypal allows you to pay directly with an email address. It is accepted worldwide and payment security is absolute. The choice of this payment method carries a small commission for you, which is specified when choosing this method.
Do I have to pay anything when receiving the order?
No, you will not have to pay anything when you receive it if you have previously paid by card or PayPal.
Can I return an item after receiving it?
Of course yes. You can return an item and get a refund as long as no more than 30 days have passed since you received it. And very important: as long as the product is not used, placed, or damaged and keeps its original packaging. It is very important that you protect the products to be returned as well as possible to avoid damage during transport. In no case will the amount of products that have been placed on the bicycle, have been used or suffer any type of wear be refunded. Returned items must be in optimal conditions for subsequent sale, or else the amount cannot be returned.
How do I send to return a product?
It is necessary that you protect the products as well as possible, inside their wrappers and packaging before putting them in the box. If we have made a mistake, we will send you a courier who will pick up the package and the costs will be borne by us. On the other hand, if you have made a mistake in the order, the return costs are your responsibility. You can send us the package by Post (shipping will be cheaper), or contact us by phone 965 380 672 or email firstname.lastname@example.org so that we can send a courier to pick up the package. If you choose this last method, the return will cost you 10 euros and 20 euros for bikes for the Iberian Peninsula. Other destinations (Balearic Islands, Canary Islands, Ceuta and Melilla) consult us by e-mail.
When and how will I receive my money back?
Once we have received your package in our warehouse and have verified that the products are in good condition, the amount will be refunded immediately. In any case, our Administration department will contact you to confirm the operation.
What do I do if I have received a product in poor condition?
If you have received your box and any of the products is not in the state it should be, due to bumps, scratches or any anomaly, please contact us by calling 965 380 672 or by emailing info@quinobike. com in the following 7 days from the date of receiving the order and our Administration department will tell you how to proceed for the return.
Is it free to return an item that has the wrong size or measurement?
The amount of the return is free only if we have made a mistake in the shipment. If the error is on your part, or you do not like the color of the product, the amount of the return is at your own expense..
My order has been returned, what can I do?
After several delivery attempts and several attempts to contact you, if no one picks up the order, it will be returned to our warehouse. Once returned, we will contact you to find out if you want to receive it at another address or proceed with the return.